Video Help

Supported Video Formats

Do I need any special software to view your videos?

YouTube videos require that you have the Adobe Flash player installed. QuickTime H.264 videos require that you have QuickTime 7 or greater installed.

Why does the video keep stopping and starting while I'm watching it?

If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500Kbps for the best viewing experience.

It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.

Solving Video Player Issues